3/15/2024 0 Comments Pre queue meaningBeing a highly customer-centric industry, adopting innovative technologies to deliver experiences that your customers are happy with, as their demands grow. Hospitality is known for its competitiveness, if you fail to keep up with the comparable competitors in the area offering the latest technology there is, most likely, your guests will choose them over you in a heartbeat. Offering guests, a pre-check-in service shows your efforts and intentions in delivering complete customer satisfaction and tapping in personalized customers’ experiences proactively. It happens to be the first impression guests have of your hotel even before they get there. ![]() Pre-arrival is an essential touchpoint in the customers’ journey. Leveraging whether this upgraded feature is worth the process. Looking out for a new pre-check-in software installation might be messy, expensive, and simply insufficient for your current hotel operations at the moment. Your current hospitality management might not offer pre-check-in functionality, merely because they haven’t started with the development yet. New software investment and comprehensive training for the front desk Making sure no internet disruption and an outage is significantly important in implementing pre-check-in technology. Otherwise, the cloud computing hospitality management solution won’t be synchronized and unable to work properly. Similar to any hospitality contactless technology, it is required to have sufficient good quality internet coverage across your properties. Many would prefer the traditional check-in process, as they truly enjoy human interaction. For business travelers, things can be tough as they have been used to communicating and exchanging stories with hotel employees on their trips in the past. ![]() While the advantage of pre-check-in is allowing guests to feel safe and secure by avoiding physical contact with hotel staff altogether, it can’t help create the invisible untouchable personal bubble surrounding guests throughout their stays. Any disadvantages to putting into reconsideration Less human contact and interaction With Pre-check-in, guests may proceed cashless payment with facial recognition technology integrated right on the hotel app. Say goodbye to the long busy waiting queue at the front desk, get instant access to the hotel room upon arrival. Imagine after the long commute to your destination, the last thing you would want to do is get in line and do all the paperwork onsite. What are the benefits of pre-check-in? Your guests just love itĪ Data-Driven Look at Hospitality’s Recovery in 2020 report had shown 71% of consumers are more likely to stay in a hotel offering self-service tech. Many hotels prefer not to offer guests room numbers until they physically make it to the lobby, in order to give flexibility to their rooms’ allotments. Once completing the check-in procedure, guests may receive their room’s number and digital room key right on their app’s confirmational screen, or choose to pick up their room key physical card at the front desks. Your guests can submit their medical declaration right on your hotel app thanks to the latest Pre-check-in feature. A medical declaration can be submitted in this process by attaching your vaccine passports or government-approved vaccination documents (green card certification issued by PC Covid). A full-face selfie can be mandatory for verification, it automatically syncs this data to the guest profile on the hotel’s database and enables guests’ facial recognition as soon as they arrive at the lobby.ĭepending on the hotel’s preferences and policies, guests can also select the desired vacant hotel room, early check-in or late check-out request, luggage storage payment, other added-value hotel packages such as spas, meals, city tours, etc. ![]() Guests have to fill in their contact details, their reservation information and provide personal identification documents. ![]() We specially designed this functionality to simplify the checking-in process for staff while offering guests the flexibility to handle the check-in in whichever way they indulge. Pre-check-in is the latest feature developed for our CiHMS Guest App, a part of our CiHMS PMS. Hotels can activate pre-check-in functionality on their app 24hrs ahead.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |